The after-sales service for our customers is one of our most important objectives and is ensured by our well equipped service department which covers 1000 m2.
The separation between the technical and logistic service guarantees short turn-around times, since the service technicians can be concerned exclusively with the repair of the devices.
As manufacturers we have naturally an extensive spare parts depot, in order to accomplish repairs quick, efficient and economical.
The administrative service coordinates all returns, provides status and error reports, cost estimates, etc.
What distinguishes our service department?
- Highly-qualified and competent employees
- Modern test equipment
- Spare part service
- Information flow to the customer
- High degree of integration in logistics and purchase department (spare parts, stock)
- Short turn-around times
Quality according to ISO 9001/14001 standard
The quality of the services is guaranteed by ISO 9001/14001 standards.